Client Support

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Client Support

Our client support program is designed to provide specialized services to survivors and those impacted by sexual violence who are in crisis. This program is intended to help reduce clients’ distress levels, increase their sense of control, and develop safe and active coping skills. Our team of client Advocates also supports individuals waiting to receive counselling services.

These services consist of:

  • Approximately 1-3 sessions, upto 50 minutes in length;
  • Walk-in / telephone appointments available during business hours (at the main office in Bonnyville);
  • Client Advocates travel to meet clients at one of our satellite offices and/or where possible in clients’ home community;
  • Client Advocates are able to offer emotional support, information, resources, referrals; where appropriate accompaniment to medical and legal related services.

This program also supports individuals who are waiting to receive counselling services.

Our client support services are available from Monday – Friday 8:30am-4:00PM.

Crisis Intervention

The Crisis Intervention program is for anyone in our service area in need of immediate crisis support. This program is available during regular business hours and can be accessed by calling our main office line, or through our anonymous chat platform.

Critical Incident Stress Debriefing

Our crisis counselling team is able to offer critical incident stress debriefing services to families, organizations, and/or communities who have experienced a traumatic event.

Our intervention process may be done in a large group, small group, or one-on-one. This program focuses on an immediate event and aims to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

The debriefing provides a place for participants to talk and share experiences, and receive information about the impact of critical incidents.

There is a cost recovery fee associated with this service. Please contact the main office for more details.

How to access services – Intake / Referrals

Telephone (780) 812-3174

Toll Free 1-866-300-HEAL (4325)

Intake Process

  • Call or text the main office at (780) 812-3174, 1-866-300-HEAL (4325), or text (780) 207-7535 to make an intake appointment;
  • In-person intakes are also available upon request;
  • You will be contacted at the time of your appointment for a 15-20 minute needs assessment;
  • Following this conversation, you will be matched with the appropriate support/counselling professional based on the information provided. Your Client Advocate will explain options for support while you wait for services; and,
  • Your Client Advocate will contact you with information regarding your first appointment.

Referral Process – Outside Community Agencies/Organizations and Schools

Community agencies may make a referral on behalf of a client and with their consent.  Please call our office to initiate the process. The following information will be required:

  • Referring Agency Contact & Information
  • Client Name
  • Date of Birth / Age
  • Contact Information, including physical address (where possible)
  • Presenting Situation
  • An Intake Worker worker will follow up with the potential client promptly to provide support and service options.

Access Online Referral Form

Please call (780) 812-3174, 1-866-300-HEAL (4325), or text (780) 207-7535.

Our Support/Counselling Team

Our support and counselling team is comprised of trained individuals with a variety of experience, educational backgrounds, training, and practice methods.  Our counselling team consists of in-house counsellors, contract therapists, and a contract psychologist.  Additionally, our skilled support workers provide crisis intervention, psycho-education, and emotional support. All of our staff complete mandatory specialized training as it applies to working with survivors of sexual violence.

Client’s are matched with the appropriate professional following intake and based on individual needs, case complexity, and location availability.

Crisis Help Lines

1-855-242-3310 (for Cree, Ojibwe and Inuktitut language)

1-877-303-2642 (Mental Health Advice)

811 (Health Link)

1-866-332-2322 (Addictions Helpline)

1-800-668-6868 (Kids Help Phone)